Hate Crime Charter

NEXUS have written to their stakeholders with news of what public transport operators are doing to support the communities they serve in confronting and reducing hate crime.

Hate crime is not an issue unique or particular to public transport but while it remains rare on buses and Metro, they recognise that it does occur and that incidents too often still go unreported.

That is why, to mark national Hate Crime Awareness Week, Arriva, Go North East, Stagecoach and Nexus, as operator of Metro and the Shields Ferry, have come together to publish a first ever hate crime charter for public transport.

Their charter sets out a series of commitments they are making to help the police, local communities and victims. This includes training and awareness raising for staff, the use of assets such as CCTV and social media to fight hate crime and taking steps to encourage people who witness incidents or become victims to come forward and report them.

Most of this represents good work that transport operators are already doing and have been for some time. By coming together through this charter they will go further – to work together to share best practice and engage with police forces, police and crime commissioners and voluntary groups to review progress.

You will find below a copy of our charter, which has been drafted with the help of Northumbria Police, the Police and Crime Commissioner for Northumbria and Gateshead Council. They welcome your feedback and suggestions as they develop their plans and comments can be sent to Esther Wallace at Nexus on

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Sharon Jowsey, 15 October 2018
NTCDP Christmas Card